Privacy Policy - KOI Cross Sell Channel

1. Introduction

Yield Tech Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use KOI Cross Sell Channel, our Shopify application.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not install or use KOI Cross Sell Channel.

2. Information We Collect

2.1 Store Information

When you install and use KOI Cross Sell Channel, we may collect the following information from your Shopify store:

• Store name, domain, and basic configuration
• Store settings and preferences related to KOI Cross Sell Channel
• Product and inventory information (for cross-selling)
• Usage statistics and feature utilization

2.2 Automatically Collected Information

We may automatically collect certain information about your usage of KOI Cross Sell Channel, including:

• App installation and activation data
• Feature usage and performance metrics
• Error logs and debugging information
• API requests and responses (without sensitive data)
• Device and browser information for support purposes

2.3 Customer Data

KOI Cross Sell Channel may process customer data on your behalf in the course of providing its functionality. We do not:

• Sell or share your customer data with third parties
• Use customer data for marketing purposes
• Store customer data longer than necessary for app functionality
• Access customer data beyond what is required for the app to function

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain KOI Cross Sell Channel
• Improve, personalize, and enhance the app's functionality
• Analyze usage patterns to optimize app performance
• Develop new features and functionality
• Provide customer support and respond to inquiries
• Send you important updates, security alerts, and administrative messages (when necessary)
• Detect, prevent, and address technical issues
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your information to third parties except in the following circumstances:

• Shopify: We integrate with Shopify's platform and may share information as necessary to provide app functionality, in accordance with Shopify's Partner Agreement
• Service Providers: We may share information with trusted third-party service providers who assist us in operating KOI Cross Sell Channel (e.g., hosting, analytics, payment processing)
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• With Your Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Industry-standard encryption for data in transit and at rest
• Secure servers and infrastructure
• Regular security audits and vulnerability assessments
• Limited access to information on a need-to-know basis
• Compliance with Shopify's security requirements

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide KOI Cross Sell Channel functionality and services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain app security and prevent fraud

When you uninstall KOI Cross Sell Channel, we will delete your store information and settings within 30 days, unless we are required to retain it for legal or legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your information for certain purposes
• Uninstall: You can uninstall KOI Cross Sell Channel at any time through your Shopify admin panel

To exercise these rights, please contact us at [email protected] or through the support channels within the app.

8. Shopify Integration

KOI Cross Sell Channel is a Shopify application that integrates with the Shopify platform. By using this app, you acknowledge that:

• Your use of KOI Cross Sell Channel is subject to Shopify's Terms of Service
• We comply with Shopify's Partner Program Agreement and API License Agreement
• Data transmitted through Shopify's platform is subject to Shopify's privacy policies
• You can manage app permissions and access through your Shopify admin panel

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws (including GDPR and CCPA) and implement appropriate safeguards to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Notifying you through the app or via email (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of KOI Cross Sell Channel after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, our data practices, or KOI Cross Sell Channel, please contact us: