Frequently Asked Questions
Find answers to common questions about our Shopify apps and services.
General Questions
What is Yield Tech Hub?
Yield Tech Hub is a collection of professional Shopify applications designed to enhance your e-commerce store. We offer apps for content protection, store customization, performance optimization, and more to help merchants succeed online.
How do I install your apps?
You can install our apps directly from the Shopify App Store. Simply search for our app names (like "KOI Disable Right Click & NoSpy") in the Shopify App Store, click "Add app," and follow the installation process. No coding knowledge required!
Do you offer free trials?
Yes! Most of our apps offer free trials so you can test them before committing to a paid plan. Trial periods vary by app, but typically range from 7-14 days. You can cancel anytime during the trial period without being charged.
App-Specific Questions
How does KOI Disable Right Click & NoSpy work?
Our content protection app prevents users from right-clicking, taking screenshots, copying text, and accessing developer tools on your store. It uses advanced JavaScript techniques to protect your valuable content and product images from theft.
Will your apps slow down my store?
No, our apps are designed with performance in mind. We use optimized code and efficient loading techniques to ensure minimal impact on your store's speed. In fact, some of our apps (like the Gallery, Backup & Optimizer) are specifically designed to improve your store's performance.
Are your apps compatible with all Shopify themes?
Yes, our apps are designed to work with all Shopify themes, including both free and paid themes. They use standard Shopify APIs and don't require theme modifications, ensuring compatibility across different theme designs.
Billing and Pricing
How does billing work?
Our apps use Shopify's billing system, which means you'll be charged through your Shopify account. Billing is typically monthly or annually, depending on the plan you choose. You can view and manage your app subscriptions in your Shopify admin under "Apps."
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time through your Shopify admin. Simply go to "Apps" → find the app → click "Uninstall" or "Cancel subscription." You'll continue to have access until the end of your current billing period.
Do you offer refunds?
We handle refunds on a case-by-case basis. If you experience technical issues that prevent proper use of our apps, we'll work with you to resolve the problem or provide a refund. Contact our support team at [email protected] for assistance.
Technical Support
How can I get technical support?
You can reach our support team at [email protected]. We typically respond within 24 hours during business hours (Monday-Friday, 9 AM - 6 PM EST). For urgent issues, please include "URGENT" in your subject line.
What information should I include when contacting support?
Please include your store URL, the app name, a description of the issue, and any error messages you're seeing. Screenshots or screen recordings are also helpful. The more information you provide, the faster we can help resolve your issue.
Do you provide setup assistance?
Yes! We provide setup assistance for all our apps. Our support team can help you configure the app settings to match your specific needs. We also offer detailed documentation and setup guides for each app.
Development and Updates
How often do you update your apps?
We regularly update our apps to add new features, improve performance, and ensure compatibility with the latest Shopify updates. Updates are typically released monthly, and we notify users of significant changes through the Shopify admin.
Can I request new features?
Absolutely! We welcome feature requests and feedback from our users. You can submit feature requests by contacting us at [email protected] or through the feedback form in the app settings. We consider all requests when planning future updates.
What apps are you currently developing?
We're currently developing several new apps including KOI Easy Section, KOI Amazing Effects, KOI Order & Boost Upsell, and KOI Gallery, Backup & Optimizer. You can see our development progress on our main website and get notified when new apps are released.
